What shipping methods are available?
My ceramics studio is based in Port Macquarie, New South Wales, Australia. I take great care to send my ceramics to you as safely and quickly as possible. Postage and handling charges are additional to the retail price and calculated upon checkout.
All orders within Australia are sent via Australia Post or a local courier to a street address.
What Payment Methods Are Accepted?
Payment is made securely via PayPal. All prices are in Australian dollars (AUD).
The item was damaged during transit. What do I do?
I take great care in packaging your orders as safely as possible. In the unfortunate event where goods arrive damaged and/or faulty, please contact me within 24 hrs of the receipt of the goods. I may request photographic proof of breakage or damage.
Will my ceramics arrive safely?
I take great care when wrapping all items for dispatch to ensure they arrive in perfect condition. My ceramics are protected by a secure layer of bubblewrap, then completely surrounded in eco-friendly packaging fill to protect the pieces during transit.
Should something happen to the parcel despite all my packaging efforts, I will do my very best to replace the item or find you a suitable replacement or offer a refund.